Return Policy :
Please note that eligibility for return is mentioned for each product in its description. If no return eligibility is mentioned that would indicate that the product is not eligible for return. If you would like to return or exchange any product(s), you are required to inform footlogics-india.com (hereinafter referred to as “Website”) by sending an email to email@example.com within 7 days from date of delivery of the product(s). Please note that we shall charge a restocking fee of 10% of the product value on all returns or exchanges, which may be waived if the product is defective or at our discretion if there is a genuine reason for the return or exchange. Quests Creative Private Limited (hereinafter referred to as “Company”, “We”, “Our” or “Us”) shall acknowledge your email and try to arrange a pickup for the product(s) from your address. If we are not able to arrange the pickup for any reason, we shall communicate this to you and it would then be your responsibility to ensure that the product is shipped back to our warehouse within 2 days of receiving this communication. Courier charges shall be reimbursed back to you in an appropriate form.
Please ensure the return package is packed well so that no damage is caused to the product(s) in transit. All products being returned should be in new and unused condition and in their original packaging accompanied with the original labels, barcodes and any other documents. Once the return package is delivered to our warehouse, the product(s) will be checked thoroughly to ensure the authenticity and quality of the product.
If the product has not been returned in the same condition as it was shipped, no return shall be processed and you shall be responsible for bearing the return delivery charges. If the returned product is acknowledged and accepted by footlogics-india.com, your refund will be processed directly back to your credit card, debit card or bank account. If the order was paid through Cash On Delivery (COD) method, a store credit shall be issued to you.
If you receive a product that has any defect or damage, please inform us at firstname.lastname@example.org within 2 days of receipt of the product. The damage will be assessed by us and if we believe that the damage complaint is genuine, a replacement, refund or some other corrective measure may be offered by us to address the issue. If the product can be repaired by us without damaging the quality, it shall be repaired and returned back to you. If the damage or defect complaint is not genuine and the product is deemed to be in good working condition then all transport costs of the shipment will be born by the customer. If the defect or damage has not been communicated to us within 2 days of receipt of the product(s), we shall not be held responsible for failure to provide a refund or replacement.
If the quality of any product(s) or service procured by you though our website does not meet your expectations, no further compensation will be given other than a refund, credit note or unique voucher for the product or service.
Terms & Conditions :
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an order and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,Users may, however, visit our Site anonymously.We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
Footlogics-India collects and uses Users personal information for the following purposes:
To improve customer service.
Your information helps us to more effectively respond to your customer service requests and support needs.
To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site We continually strive to improve our website offerings based on the information and feedback
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
When you visit Claymango.com or send emails or other data, information or communication to us, You agree and understand that You are communicating with Us through electronic records and You consent to receive communications via electronic records from Us periodically and as and when required.We may communicate with you by e-mail, SMS, phone call or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communications including SMS, e-mail or phone calls from us with respect to your order.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.